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Frequently Asked Questions

Q. How often should I see a dentist?

A. The American Dental Association (ADA) guidelines recommend visiting a dentist at least twice a year for a checkup and professional cleaning. Our office follows the guidelines of the American Dental Association, the American Medical Association, and the Academy of Pediatric Dentistry which all recommend a minimum of two dental visits per year. During orthodontic care or for those patients who are high risk for dental disease, we suggest more frequent cleanings and fluoride varnish application.

Q. What should I expect during my appointment? 

A. Dr. Armstrong, Dr. Watts or Dr. Capeci will provide a comprehensive evaluation of your child’s teeth and gums and take digital X-rays if needed. After a complete oral and physical assessment our Doctors will discuss the clinical findings with you. Pain or problems which your child may be experiencing l as well as any questions you may have will also be addressed.

Q. What if I have an emergency? 

A. Please call our office as soon as you determine that your child is having a dental emergency. If you should call our office after hours, over the weekend and during holidays you will be given specific instructions to call our emergency phone system.

Q. Are payment plans available for my dental treatment? 

A. Yes. As a courtesy to you we accept many types of dental insurance including Medicaid and will process your claim for you upon receipt of your co-payment. Our office provides Care Credit for financing if needed which generally provides low interest monthly installments.

Facts You Should Know About Dental Insurance

In an effort to help you understand your insurance policy and maximize your insurance benefits, we would like to share some facts about dental insurance with you.

Fact #1

Dental insurance is a contract between you, your employer and the insurance company. We are not a party to that contract.

Fact #2

Dental insurance is NOT meant to cover all fees. It is meant to be an aid to your investment in your child’s dental healthcare. Many routine dental services are not covered by dental insurance. 

Fact #3

Many carriers claim that they reimburse the insured promptly “up to 80% or up to 100% of the total fees.” In actuality, we have found that most plans cover about 40%-50% of average fees. Some plans pay more, some less. The less paid for the insurance by your employer, the less coverage you will receive.

Fact #4

Usual, Customary or Reasonable Fees, UCR, a term used by your insurance carrier, is an arbitrary amount which the insurance company chooses to pay for each procedure. It is not based on the average charge of practicing specialist in the area; it is merely the “allowable” amount they will reimburse so they can make a net 20%-30% profit. Our fees are within range of other pediatric dental offices in the area. 

Fact #5

Insurance companies will not release the exact amount they will pay for a procedure until the treatment is completed and the claim is submitted. They will only state the percentage of their fee schedule that they will cover. We will make every effort to assure you receive maximum benefits. We will file your insurance at no charge. In order to provide this service, we will need your updated insurance information before each appointment. Please do not hesitate to ask questions about our financial policy. We want you to be comfortable in dealing with these matters. If you have any questions regarding your insurance, we ask that you contact your company regarding the specifics and details of your plan.

Please contact us today to get your kid started on the path to better dental health.  Time matters!  For 25 years, at Giggles and Grins we’ve concentrated – every day — on “excellency… with a sense of urgency”.

How are appointments scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and are thus more comfortable. School children with restorative work to be done should be seen in the morning for the same reason. The Education Bill states that students MUST be excused for temporary absences resulting from visits to a dental office, nor can they be penalized for their absence when receiving dental care. Missing school due to toothaches or decay can be kept to a minimum if regular dental care is continued.

Since appointed times are reserved exclusively for each patient, we ask that you notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We realize that unexpected things can happen, but we ask for your respect and assistance in this regard.

What about finances?

Payment for professional services is due at the time dental treatment is provided. As a courtesy to you we will assist you with your insurance claims which will require your providing us with your insurance information when scheduling the appointment. We accept cash, personal checks, debit cards and most major credit cards. When financial arrangements are needed, we offer low interest monthly payments through Care Credit. 

What if I have insurance?

If you have dental insurance, we are here to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our payment policy.

Payment for dental services is due at the time the service is delivered unless otherwise arranged with our office. We accept cash, checks, MasterCard, Visa, Discover, American Express and Care Credit. Care Credit allows you to pay overtime with LITTLE or NO INTEREST. If we accept your insurance as payment, you are required to provide our office with complete insurance information when scheduling the appointment. 

Your insurance is a contract between you, your employer, and the insurance company. We are not party to that contract; however, we will do what is legally and ethically allowed to help you obtain your benefits.

Many consumers believe that their insurance pays most or all of their dental expenses. In reality most plans pay only 50-80% of dental fees. How much your insurance reimburses for dental services is controlled by your employer, not our office.

Our fees fall within the acceptable range of most insurance companies. Many insurance companies reimburse their policyholders based on a fee schedule which is not determined by the current standard of care.

While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services are rendered.

Please contact us today to get your kid started on the path to better dental health.  Time matters!  For 25 years, at Giggles and Grins we’ve concentrated – every day — on “excellency… with a sense of urgency”.

COVID-19 Update

Our office has always exceeded the guidelines for infection control, and we will expand those practices for infection control as we continue to combat COVID-19. As we initiate our schedule, we are requesting that when you arrive in our parking lot, please call us so that we may come to your car and retrieve information from you regarding your child’s appointment. We will have signs posted outside the entrance with the phone number for you to call upon your arrival.

Your family’s health is our biggest concern. We will be asking those with high risk factors to wait before scheduling. Your understanding as we rework our schedule to accommodate all of you means the world to us.

Above all else, we are so excited to see you again and look forward to your arrival at our office. Together, we can make this the best appointment EVER!!

We have missed you and your children’s sweet smiling faces!

Respectfully,

Dr. Sandra Armstrong, Dr. Amy Watts, Dr. Alexis Capeci and Staff

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