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    What to Expect on Your First Visit

    How are appointments scheduled?

    The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and are thus more comfortable. School children with restorative work to be done should be seen in the morning for the same reason. The Education Bill states that students MUST be excused for temporary absences resulting from visits to a dental office, nor can they be penalized for their absence when receiving dental care. Missing school due to toothaches or decay can be kept to a minimum if regular dental care is continued.

    Since appointed times are reserved exclusively for each patient, we ask that you notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We realize that unexpected things can happen, but we ask for your respect and assistance in this regard.

    What about finances?

    Payment for professional services is due at the time dental treatment is provided. As a courtesy to you we will assist you with your insurance claims which will require your providing us with your insurance information when scheduling the appointment. We accept cash, personal checks, debit cards and most major credit cards. When financial arrangements are needed, we offer low interest monthly payments through Care Credit. 


    If you have dental insurance, we are here to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our payment policy.

    Payment for dental services is due at the time the service is delivered unless otherwise arranged with our office. We accept cash, checks, MasterCard, Visa, Discover, American Express and Care Credit. Care Credit allows you to pay overtime with LITTLE or NO INTEREST. If we accept your insurance as payment, you are required to provide our office with complete insurance information when scheduling the appointment. 

    Your insurance is a contract between you, your employer, and the insurance company. We are not party to that contract; however, we will do what is legally and ethically allowed to help you obtain your benefits.

    Many consumers believe that their insurance pays most or all of their dental expenses. In reality most plans pay only 50-80% of dental fees. How much your insurance reimburses for dental services is controlled by your employer, not our office.

    Our fees fall within the acceptable range of most insurance companies. Many insurance companies reimburse their policyholders based on a fee schedule which is not determined by the current standard of care.

    While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services are rendered.

    Please contact us today to get your kid started on the path to better dental health.  Time matters!  For 25 years, at Giggles and Grins we’ve concentrated – every day — on “excellency… with a sense of urgency”.

    COVID-19 Update

    Our office has always exceeded the guidelines for infection control, and we will expand those practices for infection control as we continue to combat COVID-19. As we initiate our schedule, we are requesting that when you arrive in our parking lot, please call us so that we may come to your car and retrieve information from you regarding your child’s appointment. We will have signs posted outside the entrance with the phone number for you to call upon your arrival.

    Your family’s health is our biggest concern. We will be asking those with high risk factors to wait before scheduling. Your understanding as we rework our schedule to accommodate all of you means the world to us.

    Above all else, we are so excited to see you again and look forward to your arrival at our office. Together, we can make this the best appointment EVER!!

    We have missed you and your children’s sweet smiling faces!


    Dr. Sandra Armstrong, Dr. Amy Watts, Dr. Alexis Capeci and Staff

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