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What to Expect on Your First Visit

How are appointments scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and are thus more comfortable. School children with restorative work to be done should be seen in the morning for the same reason. The Education Bill states that students MUST be excused for temporary absences resulting from visits to a dental office, nor can they be penalized for their absence when receiving dental care. Missing school due to toothaches or decay can be kept to a minimum if regular dental care is continued.

Since appointed times are reserved exclusively for each patient, we ask that you notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. We realize that unexpected things can happen, but we ask for your respect and assistance in this regard.

What about finances?

Payment for professional services is due at the time dental treatment is provided. As a courtesy to you we will assist you with your insurance claims which will require your providing us with your insurance information when scheduling the appointment. We accept cash, personal checks, debit cards and most major credit cards. When financial arrangements are needed, we offer low interest monthly payments through Care Credit. 


If you have dental insurance, we are here to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our payment policy.

Payment for dental services is due at the time the service is delivered unless otherwise arranged with our office. We accept cash, checks, MasterCard, Visa, Discover, American Express and Care Credit. Care Credit allows you to pay overtime with LITTLE or NO INTEREST. If we accept your insurance as payment, you are required to provide our office with complete insurance information when scheduling the appointment. 

Your insurance is a contract between you, your employer, and the insurance company. We are not party to that contract; however, we will do what is legally and ethically allowed to help you obtain your benefits.

Many consumers believe that their insurance pays most or all of their dental expenses. In reality most plans pay only 50-80% of dental fees. How much your insurance reimburses for dental services is controlled by your employer, not our office.

Our fees fall within the acceptable range of most insurance companies. Many insurance companies reimburse their policyholders based on a fee schedule which is not determined by the current standard of care.

While the filing of insurance claims is a courtesy that we extend to our patients, all charges are your responsibility from the date services are rendered.

Please contact us today to get your kid started on the path to better dental health.  Time matters!  For 25 years, at Giggles and Grins we’ve concentrated – every day — on “excellency… with a sense of urgency”.

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